Client Relationship Manager / Account Director - London

Client Relationship Manager / Account Director | Print & POS | London (visiting client sites) | £negotiable on experience

Aim Search are partnered up with an award winning business who are seeking a heavy-weight Client Relationship Manager with solid Print & POS knowledge to look after several key accounts in and around London.  A natural leader, you’ll work closely with and inspire the team, ensuring end-to-end project delivery of printed point of sales campaigns as well as taking the lead on the commercial details, strategic development, and sales growth for your accounts.

A bit about the Client Relationship Manager / Account Director role...

• Accountable for overall service delivery and all commercial aspects.
• Operate within the framework of our contract.
• Understand, implement, monitor and ensure all SLAs and KPIs are being met.
• Lead and deliver business review meetings with your client.
• Recommend system and process enhancements, focusing on continuous improvement.
• Deliver exceptional personal and team service to your client.
• Ensure briefs are delivered to our production teams, clearly, on time and with commercial clarity.
• Work collaboratively both internally and with your clients.
• Create new opportunities with your client and explore ways to help grow their and our business.
• Report directly to the Client Services Director.

We are looking for someone who is…

• A highly motivated, adaptable and proactive individual that will bring drive and enthusiasm.
• Great at relationship building and communicating with people at all levels.
• Able to be flexible and has excellent presentation skills.
• Has a high level of commercial acumen.
• Process orientated, highly organised and able to multi-task.
• Confident and presents themselves professional at all times.
• Calm under pressure, collaborative and has a pro-active work attitude.
• Able to understand, recognise and deliver on time, meeting our client’s deadlines.
• A problem-solver and strategic thinker.

Ideal experience...

• Has an impressive track record in managing multiple accounts.
• Excellent presentation skills and a real desire to exceed expectations.
• Can demonstrate development of existing customer relationships.
• Excellent computer skills to manage and interpret data contained within Excel and strong PowerPoint skills.
• Managing marketing and / or point of sale briefs from concept to distribution.
• Worked on complex accounts and understands production basics including design, artwork, print, fulfilment and distribution.
• Must be able to demonstrate a high level of commercial acumen.

If this fantastic opportunity sounds up your street, please send us over your application ASAP!